We are dedicated to delivering high-quality legal services to all our clients and strive to meet your expectations. However, if you are dissatisfied with any aspect of the service you have received from Harding Mitchell, please refer to our Complaints Policy on who to contact to address your concerns. Your feedback is important in helping us improve our standards. If at any time you are unhappy with our service or have concerns about your bill, we encourage you to notify us immediately so that we can work with you to resolve the issue promptly.
 
Who to contact
  • The case handler managing your matter, or
  • The person overseeing the work on your case (we would have informed you if this differs from your case handler), or
  • Our Principal Solicitor, Kalilou Fadiga
 
What do to if we cannot resolve your complaint
If we are unable to resolve your complaint, the Legal Ombudsman can assist. They will review your complaint independently, and this will not impact how we manage your case.
Before the Legal Ombudsman investigates, they will ensure that you have first attempted to resolve the issue with us. If you have done so and we have not resolved it within eight weeks, you can then escalate your complaint to the Legal Ombudsman:
 
  • Within six months of receiving our final response to your complaint
and
  • No more than one year from the date of the act or omission being complained about; or
  • No more than one year from the date when you should reasonably have known that there was cause for complaint.
For more information about the Legal Ombudsman, please contact them.
 
Contact Details
 
The Solicitors Regulation Authority  can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.
 

 

Complaints Procedures