OUR COMPLAINTS PROCEDURE
Whilst we hope that you will never have any complaints about our service, if you have, please first get in touch with the person dealing with your case.
If for any reason you are still not satisfied and you wish to make an official complaint about the way your case is being dealt with, then you should put your complaint in writing and send it to:
Mr Kalilou Fadiga
Fadiga & Co T/A Harding Mitchell Solicitors
257 Balham High Road
Our complaint team headed by Mr. Fadiga will investigate the matter and make proposals for resolving the matter.
If the proposal of our complaint handling team is not acceptable to you and you remain dissatisfied, you may refer your complaint to the following independent bodies:-
1 The Legal Ombudsman: Please click here
How to follow up your complaint with the Legal Ombudsman (if we have not resolved the complaint to your satisfaction within eight week of your complaint being known to us), you are advised that you have the right to refer your case directly to the Legal Ombudsman who can be contacted on:
- By telephone on 0300 555 0333
- visiting the Legal Ombudsman website, or http://www.legalombudsman.org.uk/consumer/index.html
- emailing them at firstname.lastname@example.org.
- By writing to them at PO Box 6806, Wolverhampton WV1 9WJ
2 Solicitors Regulation Authority: please click here.
We are regulated by The Solicitors Regulation Authority. The Solicitors Regulation Authority assist you with certain matters relating to our conduct.